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Brace Potkonjaka 2
Banja Luka, Bosnia and Herzegovina


+387 66 212 454

General terms and conditions for use of website

Last updated: 23.07.2018.

Welcome! website is owned by Travel agency BTR Agency d.o.o. (hereinafter „Agency“), Brace Potkonjaka 2, 78 000 Banja Luka, Bosnia and Herzegovina.

By reading the Terms and conditions (hereinafter „Terms“), you as a user (hereinafter User) are agreeing that you are familiar with these Terms. If you do not agree with any part of these Terms, please do not use this website. By using this website you are agreeing with these Terms.

1. Role of the Agency and it's services

1.1. The main role of website is a presentation of our partner clinics. Therefore, it should be acknowledged that the Agency does not give any medical advice, does not provide diagnosis and does not offer own medical treatment of any kind. The role of the Agency is to facilitate the communication with the clinics and to provide organisation of the arrival and stay.

1.2. Agency offers Package tour (hereinafter „Package“) which includes transfer, accommodation, trip organisation and all other tourism services. Agency will provide Users with the Package tour contract (hereinafter „Contract“) in which will all the services that Agency has to deliver be clarified. By signing the Contract, the General terms and conditions of the Agency will be delivered to the user together with a trip plan.

2. Payments

2.1. Users pay all provided medical services directly to the clinics and no commisions are added by the Agency. Prices are defined by the general price list of the clinic (if not agreed differently with the clinic) and they represent final agreement between the clinics and the Users. All general price lists can be found on website and they are updated regularly.

2.2. All other services regarding the Package will be paid to the Agency by a price that is agreed in the Contract. Prices can be quoted in different currencies, but the billing and payment are done exclusively in domestic currency - convertible mark (BAM).

3. Liability

3.1. The clinic is fully liable for all medical services provided. All guarantees are part of the final agreement between the clinic and the User. As Agency only mediates between the clinic and the User, it has no liability for any inconvenience and damages regarding medical services.

3.2. Liability regarding Package is stated in General terms and conditions of the Agency, and it will be clearly presented to the User before signing the Contract.

4. Content on the website

4.1. User`s independent usage of data, available on this website, is strictly on their own risk.

4.2. Agency is using reasonable skill and care when providing information on the website, but cannot guarantee that all information provided is accurate, complete or correct, nor can Agency be held responsible for any errors (including typographical errors), inaccurate or false information. The content of the site is primarily informational and educational, and should not be used as a substitute for the professional opinion of a doctor, nor use it in any way for the diagnosis of a condition.

4.3. The website can contain links leading to another website which is not the property of the Agency. Those links are provided only to give additional information. The Agency does not control and is not responsible for the work, content, privacy policy, or security of these sites. The Agency does not control the content or products or services available on these websites.

5. Data protection

5.1. All submitted information will be used only for the needs of a successful Package. They will not be sold or given to third parties, without prior approval of the client.

5.2. All data, necessary for the diagnosis, the Agency will forward to the selected clinic, or the User will send it directly to the clinic. They will use them only for the diagnosis of the current condition.

6. Copyrights

6.1. The logo, graphics, video materials and other content of the site is the property of the Agency. They must not be used for commercial or any other purpose, without the consent of the agency.

7. Validity and change of terms of use

7.1. Only these Terms are valid on website. They are valid until the moment of the change or cancellation by the Agency. The Agency may change the terms of use at any time. Consequently, these new Terms, posted on the website, will become valid. Changes will be visibly indicated on the website at least 14 days before they become valid. The exceptions are content`s changes that are results of the new legal regulations. They become valid from the moment of posting on the website and do not need to be indicated earlier.

8. Statement on using SSL certificates

8.1. The entire website, and thus the input and transfer of personal data and credit card information is protected by a 256-bit SSL protocol that provides COMODO CA Positive SSL certificate issued on August 27, 2018. until 28.08.2019. years.

8.2. SSL (secure sockets layer) certificates raise the security of websites to a higher level. If your site has SSL, web browser communication with the web server is encrypted. This ensures the highest level of security for visitors to our sites, and therefore of trust.

8.3. SSL certificates are used when entering sensitive data (such as a credit card number) in web stores, they are ideal for protecting administration systems in web applications, and wherever an increased data flow safety is required.

8.4. The easiest way to see the presence of an SSL certificate in the address bar - instead of http: // should be https: //. A small padlock will appear in the status bar of the web browser. In most browsers, double-click on the pad will display more detailed SSL certificate information: encryption strength, publisher and owner, expiration date, etc.

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Brace Potkonjaka 2, Banja Luka, Bosna i Hercegovina

(Photo, x-ray record, medical document)


By using the site, you confirm your agreement with the Terms and Conditions. The main role of website is presentation of our partner clinics. Therefore, it should be acknowledged that the Agency does not give any medical advice, does not provide diagnosis and does not offer own medical treatment of any kind. The role of the Agency is to facilitate the communication with the clinics and to facilitate the arrival and stay.

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